An Independent Review of Consumer Advice, Protection, Standards and Enforcement for Energy Efficiency and Renewable Energy
In July 2015, the Secretaries of State for the Department of Energy and Climate Change (DECC), now part of the Department for Business, Energy and Industrial Strategy (BEIS) of the United Kingdom, and the Department for Communities and Local Government (DCLG) jointly commissioned an ‘Independent Review of Consumer Advice, Protection, Standards and Enforcement’ for home energy efficiency and renewable energy measures in the United Kingdom.
This review covers:
- Consumer advice and protection: What supports consumers’ decisions ahead of the installation, and what assistance is available when things go wrong?
- Standards framework: What ensures that the right products are fitted to the right properties in the right way during the installation?
- Monitoring and enforcement: What ensures that poor quality work is dealt with effectively, and do arrangements for audit, compliance-checking and sanctions provide sufficient assurance of this?
This report sets out the results and the recommendations from the review chaired by Peter Bonfield, with workstreams led by industry representatives from across the sector. The review makes a number of key recommendations. In the next stage, industry will develop detailed plans to implement the vision set out in the report.
You can download the report at the links below.