ICT represents a variety of solutions in relation to each player’s requirements. Faced with this complexity, there is a real challenge to make services accessible to all and adaptable to different expectations and requirements. ICT systems are evolving towards service platforms and portals to offer amenities to both tenants and property managers, including the supervision and measuring of expenses related to energy consumption. The service platforms in experimentation can integrate additional value-add community services such as new offers for TV, Internet and Telephone service, social networks, domestic help offerings, promoting the local economy, personal security, and other useful features.
The workshop introduced the results of the first ICT experiments conducted in real-life social housing complexes of five EC funded projects :
One of its main objectives was to assist key players in their considerations with regard to the development of tenant services, and in the implementation of an energy strategy to meet future requirements. The workshop provided an informative debate and exchange forum for over 65 attendees from various social housing organizations, associations and enterprises.
During, this workshop, fundamental questions were posed:
- How is the information communicated (TV, touchpad, Cell phones or hand held devices, dedicated device, etc...) and what information does each player require?
- What kind of effective strategies social housing organizations could established to motivate tenants to use energy service?
- How to raise their awareness?
Underlying conditions of acceptability were exposed, and according to the French Social Housing Union, the greatest obstacle to adoption by end users will be the cost; if recurring expenses are increased with the installation of a device or service for the tenant, there will simply be no installation, particularly in view of the current and future economic context. The round table discussions and debates that followed during the remainder of the workshop sought to answer many of these same questions, project by project, and with different approaches (sociological approach, business model,...).
For further information on these projects, please visit: