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Putting End-Users First

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Understanding customers’ perspective when developing low temperature DHC networks There is an EU ambition to create “Energy Citizens”, which will be actively engaged in the decision-making process of choosing the means of energy supply as well as in making conscious choices around their energy use.


However, it is safe to claim that currently most of the end-users neither are engaged nor even sufficiently aware about their energy consumption. Energy is present in our daily lives as a comfort factor and people tend to only consider it, e.g., in case of heating and cooling, when it is not present.


One of the reasons for this, is that people’s relationships with energy providers are conducted only via an energy bill. If energy consumers are to become more proactive in their energy use, a change (...)


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