The Commission is in the process of updating some of the content on this website in light of the withdrawal of the United Kingdom from the European Union. If the site contains content that does not yet reflect the withdrawal of the United Kingdom, it is unintentional and will be addressed.

One-stop-shops for energy renovations of buildings

Share this Post:

This report offers a comparative review, but only limited analysis. A second report will follow with a deeper analytical assessment of the role of one-stop-shops (OSS) in the energy efficiency market, and in the energy system policy framework.

The “One-stop-shops for energy renovations of buildings” report is the exploratory review of case studies of past and current one-stop-shops (OSS) with a primary focus on the EU Member States. One-stop-shops are transparent and accessible advisory tools from the client perspective and new, innovative business models from the supplier perspective.


One-stop-shops have been advocated by the European Commission through the “Smart financing for smart buildings” initiative and through the “new” EPBD as part of the Directive 2018/844/EU. According to the latter, “Member States are required to facilitate access to appropriate mechanisms for accessible and transparent advisory tools, such as one-stop-shops for consumers and energy advisory services, on relevant energy efficiency renovations and financing instruments.”


The current knowledge about this business structure is rather limited. Therefore, the European Commission, Joint Research Center (JRC) has engaged in identifying working models, and assessing the framework conditions in which they are successful and the benefits they offer for clients and/or the economy, and effectively also to climate mitigation and energy efficiency improvement of buildings.


The current report is the first of two, and serves as a scoping study. It aims to create a registry of OSS that work (or used to work) in the field and provide basic information about them in a uniform analytical format. The collection currently includes 23 OSS, and 5 larger scale framework projects related to OSS (the market analysis, demonstration examples, information dissemination or training, etc.).